At Short Circuit Studios, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your purchase, we offer a hassle-free return policy within 30 days of the purchase date. Please take a moment to familiarize yourself with our return policy guidelines:
• Eligibility:
- To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
- Personalized or customized items cannot be returned unless there is a defect or error on our part.
• Return Process:
- To initiate a return, please contact our customer support team within 30 days of receiving your order.
- The product should be securely packaged with the order number clearly marked on the outside of the package.
- You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
• Refund or Exchange:
- Once we receive and inspect the returned product, we will notify you regarding the status of your refund or exchange request.
- If approved, we will initiate a refund to your original method of payment or offer an exchange for a product of equal value, as per your preference.
- Refunds may take 3-5 business days to process, depending on your financial institution.
• Exceptions:
- Certain items such as perishable goods, intimate apparel, and gift cards are not eligible for return unless there is a manufacturing defect.
- If you received a damaged or defective item, please contact us immediately, and we will arrange a replacement or refund.
• Customer Support:
- Our dedicated customer support team is available to assist you with any questions or concerns regarding returns. You can reach them via email during our business hours.
We value your satisfaction and aim to provide you with a seamless return experience. If you have any further questions about our return policy, please don’t hesitate to contact us.